9bd Privacy Policy

1. Scope of Data Collection

9bd collects user information from various sources. This information is mainly of two types — what you provide voluntarily, and what is collected automatically.

1.1 Information You Provide

We store the information you provide at the time of account registration:

• Full name and date of birth (for age verification — to confirm the 21+ age requirement is met)
• Mobile number and email address
• Bank or mobile financial service details (bKash, Nagad, Rocket, Upay, etc.)
• National ID or other identity documents (as part of KYC verification)
• Messages and attachments you provide when contacting support or raising a complaint

1.2 Automatically Collected Information

When you access 9bd, certain technical information is collected automatically:

• IP address and device identification information
• Browser type, operating system, and version
• Login time, session duration, and page visit history
• Gaming activity and transaction logs
• Information collected through cookies and similar tracking technologies

2. Purpose of Data Use

9bd uses collected information only for specific and legitimate purposes. Your personal information is not sold to third parties for commercial gain.

2.1 Service Operations

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Awarding bonuses and rewards
• Maintaining gaming history and transaction records

2.2 Security and Compliance

• Preventing unauthorized use of accounts
• Detecting fraud and money laundering (AML policy)
• Confirming the 21+ age requirement
• Complying with applicable laws and regulations

2.3 Improving User Experience

• Displaying content based on your preferences
• Resolving technical issues and providing support
• Monitoring and improving platform performance

3. Disclosure of Information and Third Parties

9bd may share your information with trusted third parties in certain circumstances. However, such sharing is always limited, purposeful, and done in a secure manner.

3.1 Service Providers

Necessary information may be shared with selected partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), game providers (such as Pragmatic Play, Evolution, JILI), and technical infrastructure services. These partners may only use the information for the specified purpose.

3.2 Legal Obligations

If disclosure of information is required under a court order, a request from an investigating authority, or applicable law, 9bd is obligated to comply. In such cases, we do not disclose more information than is legally permitted.

3.3 Corporate Restructuring

In the event of a business merger or acquisition, user information may be transferred. In that case, users will be notified in advance, and the new entity will be required to maintain the same standard of privacy protection.

4. Cookies and Tracking Technologies

The 9bd website and app use cookies and similar technologies. These ensure the platform functions properly and improve the user experience.

4.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and run core functions. Disabling these cookies will prevent the platform from working properly.
• Analytics cookies: Used to understand how users interact with the platform, which helps improve the service.
• Preference cookies: Store your language, theme, or other personal settings.

4.2 Cookie Controls

You can disable non-essential cookies from your browser settings. However, please note that disabling essential cookies may cause issues when accessing your account.

5. Data Security Measures

9bd takes both technical and organizational measures to keep your information secure. The platform uses SSL encrypted connections, which prevent third-party interception while data is being transmitted.

• All connections are encrypted using SSL/TLS protocols
• Access to sensitive information is restricted to authorized staff only
• Regular security reviews and vulnerability assessments are conducted
• A process is in place to notify users promptly if a data breach is detected
• Staff receive regular training on privacy and data protection

6. Data Retention Period

9bd retains user information only for as long as necessary. The retention period depends on the type of information and legal requirements.

• Information for active accounts is retained for as long as the account remains active
• Financial transaction records are kept for a specified period after account closure due to legal obligations
• Support messages may be retained for a limited period for dispute resolution purposes
• Information for inactive accounts is reviewed periodically and deleted unless legally required to be kept

7. User Rights

As a 9bd user, you have certain rights over your own information. These rights are exercisable within the framework of applicable law.

7.1 Right to Access Information

You can find out at any time what information 9bd holds about you. To do so, contact our support team.

7.2 Right to Correct Information

If any of your information is incorrect or incomplete, you can request a correction. Some information can generally be changed directly from your account settings.

7.3 Right to Delete Information

In certain circumstances, you can request that your information be deleted. However, some information may be required to be retained due to legal or contractual obligations. For responsible gaming matters, read our Responsible Gaming guidelines to learn about options for self-exclusion or setting limits on your account.

7.4 Right to Object to Processing

You can object to the processing of your information for marketing or analytical purposes. To do so, contact us through our support channels.

8. Protection of Minors

9bd strictly does not provide services to anyone under the age of 21. If we become aware that a minor has created an account, that account is immediately closed and all associated information is deleted.

Parents are advised to monitor their children's internet use and to use parental control software. If you suspect that a minor is using 9bd, please notify our support team.

9. Changes to Policy

9bd reserves the right to update this privacy policy as needed. If significant changes are made, users will be notified in advance by email or through the platform.

Continuing to use the platform after an updated policy is published will be considered acceptance of the new policy. We therefore recommend reviewing this page regularly. For answers to more general questions about our services, visit the Frequently Asked Questions (FAQ) section.

10. Contact and Complaints

If you have any questions, requests, or complaints regarding this privacy policy, please contact us through the channels below. Our support team is available in both Bengali and English, 24 hours a day, 7 days a week.