FAQ
9bd FAQ — Answers to All Your Questions
On this page you will find detailed answers to the most frequently asked questions about 9bd — from opening an account and depositing money to withdrawals, VIP benefits, and casino games. Our customer support team is available seven days a week, 24 hours a day.
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Support
Customer Support
The 9bd customer support team serves players in Bengali and English. For the convenience of Bangladeshi players, both live chat and email are available in Bengali. Language will never be a barrier — whether you have a question or a complaint, just write in plain Bengali.
9bd offers two direct support channels: live chat and email. Through live chat you can speak with a representative right away, and via email you can describe your issue in detail and receive a reply. Use either channel for any matter, including responsible gaming concerns.
Having a few details on hand before contacting 9bd support helps resolve issues faster: your username or registered mobile number, the date and time the issue occurred, your transaction number (if it is payment-related), and a screenshot of the problem if you have one. This lets the representative verify your account quickly and assist you.
Yes, 9bd customer support is active 7 days a week, 24 hours a day. If a betting issue comes up or a deposit gets stuck during a BPL match late at night in Bangladesh, a live chat representative will still be available. The service does not close on holidays.
The 9bd email support address is [email protected]. In the subject line, briefly state the type of issue (for example: "Deposit not credited") and in the message include your username and transaction details. Email is just as effective as live chat if you cannot use live chat.
Withdraw
How to Withdraw
To withdraw funds earned from a bonus, you must meet the wagering requirement. The wagering requirement on the 9bd welcome bonus is 25 times the bonus amount. Example: if you deposit ৳1,000 and receive a ৳1,000 bonus, your balance is ৳2,000 and the wagering requirement is ৳1,000 × 25 = ৳25,000. You can withdraw bonus-related winnings only after placing that amount in bets.
Withdrawals at 9bd are generally completed within 10 to 45 minutes. Network congestion or verification steps may occasionally cause a slight delay. If you have waited more than 45 minutes, contact live chat and provide your transaction number.
The minimum withdrawal amount at 9bd is ৳500. You can withdraw this amount or more through any supported payment method — bKash, Nagad, Rocket, Upay, or bank transfer. If your balance is below ৳500, play a little more to build it up.
No. Under 9bd's security policy, withdrawals must go to a payment wallet owned by the same person whose name was used to register the account. Withdrawals to third-party numbers are not permitted. This requirement exists to protect your funds. You can read the details on the Terms and Conditions page.
Deposit
Deposit
Log in to 9bd, go to the deposit menu, and select Nagad as the payment method. Enter the amount (minimum ৳200), transfer to the Nagad number shown, and submit the transaction ID. If done correctly, the funds will appear in your 9bd account within a few minutes.
The minimum deposit to play slots or any other game category at 9bd is ৳200 — this is the same for every payment method. Once ৳200 is deposited, the balance is available and you can start playing. If you deposit ৳200 or more for the first time, you will also be eligible for the welcome bonus.
9bd currently accepts deposits through five payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. For bank transfers, major Bangladeshi banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank can be used. The minimum deposit for all methods is ৳200.
Occasionally, due to network issues, a deposit may take some time to be credited. First, wait 10–15 minutes. If it still hasn't arrived, contact us via live chat and share your transaction screenshot or reference number. The 9bd team will verify it quickly and resolve the issue.
9bd does not charge any extra fee for deposits made via bKash or any other method. Whatever amount you deposit will be added to your account in full. However, bKash's own service charges may apply, as per bKash's own policy. Log in to 9bd and visit the deposit page to view all details.
VIP
VIP & Cashback
Each week, your net loss is calculated by subtracting your total winnings from your total losses. A fixed rate is then applied based on your VIP tier. Example: if a Gold member has a net loss of ৳20,000 in a week, they receive ৳20,000 × 0.7% = ৳140 cashback. Cashback is added directly to your account.
9bd VIP members receive, in addition to weekly cashback, faster withdrawal processing, special promotional offers, and priority customer support. These benefits increase as you move to higher tiers. Visit the 9bd VIP page for full details on all benefits.
9bd has a total of 5 VIP levels, each with a different weekly cashback rate:
- Bronze — up to 0.2% cashback
- Silver — up to 0.5% cashback
- Gold — up to 0.7% cashback
- Platinum — up to 1.0% cashback
- Diamond — up to 1.2% cashback
Tier changes in the 9bd VIP program are based on your consistency of play and overall activity. The more regularly you play and the more you wager, the faster you move up. While specific turnover figures are not published, active players naturally progress over time.
Weekly cashback at 9bd is generally processed automatically — no separate application is needed. At the end of each week, your net loss is calculated and cashback is added to your account according to your tier. If you do not receive cashback in a given week, let us know via live chat.
Casino
Casino & Table Games
Yes, 9bd's virtual casino runs fully in a mobile browser. Live casino, slots, and table games are accessible on both Android and iOS. An Android APK and iOS app are also available through official channels for a smoother experience.
9bd's live casino tables have separate betting limits for players with different budgets. There are low-stake tables as well as high-limit VIP tables. The specific limits for each table can be seen in the table details before starting a game.
Roulette features a spinning wheel and a ball. You win by betting on the number or colour where the ball lands. Betting on a specific number pays out more, while betting on red/black or odd/even gives a higher chance of winning but a lower payout. 9bd has roulette tables from Evolution and Pragmatic Play Live.
Regular casino games (such as slots) are software-driven and results are determined by an RNG (Random Number Generator). In live dealer games, a human dealer broadcasts live from a real studio and deals cards or spins a wheel — you can see everything in the video stream and place bets in real time. 9bd offers games from top live studios including Evolution and SA Gaming.
Yes, with a single 9bd account you can play both cricket betting and casino games. You don't need a separate account to bet on BPL or the T20 World Cup while also playing live baccarat or slots. The same wallet balance works across all sections.
Have more questions? We're here to help
If you couldn't find the answer to your question on this page, contact the 9bd support team directly. We are available in both Bengali and English, 7 days a week, 24 hours a day.
Live Chat Support
Click the live chat button at the bottom of any page on the site. You'll be connected to a 9bd representative in moments. This service is available day and night, including holidays.
Instant response
Email Support
Email us for detailed questions or to send documents. Include your username and a description of the issue in your message, and the 9bd team will reply as soon as possible.
In Bengali and English
All sports and casino activities are for persons aged 21 and above only.